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FAQ

Question:
General
  • What is the difference between a lace closure and lace frontal?
  • What is the difference between a lace closure and lace frontal?
  • Should I select highlights or custom color?
  • Should I select highlights or custom color?
  • How can I determine my cap size?
  • How can I determine my cap size?
  • Are affiliates employees of Upgrade Salon?
  • Are affiliates employees of Upgrade Salon?
  • Do you offer refunds on wig purchases?
  • Do you offer refunds on wig purchases?
Online Orders
  • Are the knots plucked and bleached on wigs that are shipped?
  • Are the knots plucked and bleached on wigs that are shipped?
  • How long does shipping take?
  • How long does shipping take?
Appointments
  • Can I bring my own hair and have it colored or installed?
  • Can I bring my own hair and have it colored or installed?
  • What additional services are offered for natural hair?
  • What additional services are offered for natural hair?
  • Can I leave some of my natural hair out?
  • Can I leave some of my natural hair out?
  • What services are included with wig installation?
  • What services are included with wig installation?
  • Can I switch installation methods at maintenance appointments?
  • Can I switch installation methods at maintenance appointments?
  • Are deposits refundable?
  • Are deposits refundable?
Answer:

The lace frontal has lace that goes from ear to ear and measures 13” x 6”. A lace closure is different from a frontal because it’s a smaller, horseshoe shaped piece of lace that measures 4”x4”. A lace frontal wig will provide the most styling versatility, but a lace closure wig is more appropriate for those who wish to maintain an exact style. (Lace closures can still be parted multiple ways)

If you’d like to add a single color to one of the base colors (jet black, natural brown, or wine), select highlights.

small middle large
Circumference 21.5″ 22.5″ 23.5″
Front to Nape 13.5″ 14.5″ 15.5″
Ear to ear forehead 11″ 11.5″ 12″
Ear to ear over top head 12″ 12.5″ 13.5″
Temple to temple round back 14″ 14.5″ 15.5″
Nape of Neck 5″ 5.5″ 6″

No, all affiliates are independent contractors.

We do not offer refunds. However, wigs that have not been customized can be exchanged. Please direct any customization or installation issues directly to your stylist.

Yes, the knots on all wigs are plucked and bleached.

Please allow 5-7 days for your wig to arrive.

All appointments booked with affiliates directly  through Upgrade require the use of Upgrade hair.

Our affiliates care about the health of your natural hair. Therefore, they offer deep conditioning and trims in addition to wig services. Special products are used for sensitive scalps.

Yes, you have the option to leave out a small amount of hair around the perimeter.

Our affiliates shampoo, blow dry, prep and braid your natural hair before the wig is installed.

Yes, you can have the same wig installed using a different method.

No, deposits are not refundable