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FAQ

Question:
General
  • What is the difference between a lace closure and lace frontal?
  • What is the difference between a lace closure and lace frontal?
  • How can I determine my cap size?
  • How can I determine my cap size?
  • Are stylists employees of Upgrade Salon?
  • Are stylists employees of Upgrade Salon?
  • Do you offer refunds on wig purchases?
  • Do you offer refunds on wig purchases?
Online Orders
  • Are the knots bleached on wigs that are shipped?
  • Are the knots bleached on wigs that are shipped?
  • How long does shipping take?
  • How long does shipping take?
Answer:

The lace frontal has lace that goes from ear to ear and measures 13” x 4”. A lace closure is different from a frontal because it’s a smaller, horseshoe shaped piece of lace that measures 5”x5”. A lace frontal wig will provide the most styling versatility, but a lace closure wig is more appropriate for those who wish to maintain an exact style or prefer less maintenance. (Lace closures can still be parted multiple ways)

small middle large
Circumference 21.5″ 22.5″ 23.5″
Front to Nape 13.5″ 14.5″ 15.5″
Ear to ear forehead 11″ 11.5″ 12″
Ear to ear over top head 12″ 12.5″ 13.5″
Temple to temple round back 14″ 14.5″ 15.5″
Nape of Neck 5″ 5.5″ 6″

No, all stylists are independent contractors.

Please see our Refund and Exchange policy (link in footer).

Knots on lace wigs are not bleached unless you add and pay for the customization option.

After your order is processed, please allow 2-3 days for your wig to arrive.